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(24 Hrs. for Regular and 48 Hrs. for unique and tier section.)
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Delivery Policy

Delivery Policy

We offer same day delivery service for the orders placed before 1 p.m. Kindly note that the service is available for specific products only. We will attempt delivery of orders to the destination registered with us in between 1 p.m. to 7 p.m.; however arrival time cannot be specified. Orders received till midnight will be delivered the next day. All deliveries will be carried out between 1 p.m. to 7 p.m. The delivery can be delayed due to several unforeseen circumstances like bad weather, traffic or others. However, delays will be informed to the customer beforehand. Any complaint/ feedback, inappropriate delivery can be notified via email or telephone on 1800-11-7585. Deliveries will not be re-directed/re-delivered to new/changed address under any circumstances. We will attempt delivery of the order ONCE. In case of unsuccessful delivery, the customer will be charged for the order and no refund will be initiated. Failed deliveries will be re-directed to orderacake.com office. You can arrange a pick-up by calling on 1800-11-7585. Conditions for failed delivery are:

  • Wrong/untraceable address
  • Recipient not available
  • Premises locked
  • Unavailable on call, wrong number

If you opt for Normal Delivery, you can choose form slots  1-7 pm (arrival time not specific). Please note:

  • Delivery timings are not guaranteed, selected slots may vary as per the availability of the product
  • Cakes once ordered can not refunded or cancelled as it is perishable/personalized item
  • In case your order is unavailable on the due date, our representative may call you to substitute your order with next best flavor, shape and size

If you opt for Mid-Night Delivery, the order will be delivered anytime between 11 pm to 1 am. The service may not be available for out of delivery area. Orderacake.com reserve the sole right to substitute the cake with another cake of equal value/higher value in case of non-availability of the product with prior permission of the customer. We also reserve a right to reschedule the delivery in case of National Bandh, Floods, Heavy rains, or other unforeseen circumstances. No change in the instructions shall be entertained once the order is confirmed. While placing an order, please provide us with the following information for delivery at Hotel/ Hospital.

Hotel

  • Full address
  • Room number
  • Telephone number of the hotel
  • Name of Tour Company, if applicable

Hospital

  • Full address
  • Ward number and/ or name.
  • Home address of recipient with phone number

If the recipient has not checked in at the hotel on the delivery date or is not available at the time the delivery is made, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed and no refund will be made in such cases. For delivery of cakes to wedding ceremonies/ marriage halls/ banquets, we shall ensure that the delivery is made to a responsible member of the host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.